60he Terms & Conditions – Malaysia Casino Platform Terms of Use

Membership Eligibility

To register and use the platform 60he, you must meet all of the following eligibility criteria without exception:

• At least 18 years old at the time of registration. 60he takes the protection of minors seriously and enforces strict age verification. Any attempt to register by an underage individual is a serious breach of these terms.
• Possess full legal capacity to enter into a legally binding agreement. If you are subject to any legal restrictions that prevent you from entering into such an agreement, you are not eligible to use 60he.
• You must reside in or access the platform from a jurisdiction where doing so is not prohibited by local law. It is your sole responsibility to ensure that your use of the 60he platform is legally permitted in your location.
• You must never have been banned or suspended from the 60he platform previously for any reason. Individuals whose accounts were closed due to fraud or terms violations are not eligible to re-register.
• Registering and using the platform for personal and entertainment purposes only, and not in a professional or commercial capacity on behalf of any other party.

60he reserves the right to request identity verification documents at any time to ensure eligibility requirements are met. Failure to provide the requested documents within the stipulated timeframe may result in a temporary account suspension.

Account Registration

Each individual is only permitted to hold one (1) account only on the 60he platform. Registering more than one account ("multi-accounting") is a serious violation of our Terms and may result in the permanent closure of all associated accounts and the forfeiture of all remaining balances without compensation.

During registration, you are required to:

• Provide your full legal name exactly as it appears on your Malaysian identity card or passport.
• Use an active email address that belongs solely to you. Each email address can only be linked to one 60he account.
• Provide an active Malaysian mobile number for OTP verification and security communications.
• Set a strong, unique password for your 60he account. We recommend a combination of uppercase and lowercase letters, numbers, and symbols, with a minimum length of 8 characters.

You are solely responsible for maintaining the confidentiality of your account password. 60he shall not be liable for any loss or damage resulting from your failure to safeguard your login credentials. If you suspect unauthorised access to your account, contact the 60he support team immediately.

Deposits & Withdrawals

60he supports a variety of local Malaysian payment methods to make depositing and withdrawing as convenient as possible for our members. All transactions are processed exclusively in MYR.

Accepted Payment Methods:

• Touch 'n Go eWallet
• DuitNow QR & DuitNow Transfer
• GrabPay
• Boost eWallet
• ShopeePay
• FPX Online Banking (Maybank2u, CIMB Clicks, and other Malaysian banks)

Deposit Limit: The minimum deposit is RM 20 per transaction. The maximum deposit limit varies depending on your chosen payment method and account status. New members may be subject to lower limits initially until account verification is complete.

Withdrawal of Winnings: Withdrawals are processed within 15 minutes to 1 hour for e-wallet methods, and up to 3 hours for online banking methods depending on the respective bank's processing time. The bank account or e-wallet registered for withdrawals must be in the same name as the details on your 60he account.

60he reserves the right to request additional verification before approving withdrawals that exceed certain limits. This is a standard security measure to protect members from unauthorised access to their accounts.

Bonus & Promotions

All bonuses and promotions offered by 60he subject to wagering requirements and the specific terms stated separately for each offer. Members are required to read and understand all bonus terms before claiming them.

General principles applicable to all bonuses at 60he:

• Each bonus may only be claimed once per member, unless otherwise stated in the relevant promotion terms.
• Bonus funds cannot be withdrawn directly — they must first be used for gameplay and the applicable wagering requirements must be met.
• 60he reserves the right to cancel or modify any promotion at any time without prior notice; however, bonuses that have already been claimed and whose wagering requirements are in progress will not be cancelled retroactively.
• Any attempt to manipulate the bonus system through hedging, multi-accounting or any other fraudulent means will result in bonus cancellation and account suspension.
• The 60he first deposit bonus is available exclusively to new members who have never made any prior deposit on this platform.

Game Rules

All games available on the platform 60he — including video slots, live casino, table games, and more — each have their own specific rules accessible directly within the respective game interface. Those rules form part of these Terms & Conditions.

• All games use a Random Number Generator (RNG) that has been independently verified and audited by internationally recognised certification bodies.
• The outcome of every round or hand is final. No appeals will be entertained on the grounds of dissatisfaction with a fair game result.
• In the event of a technical disruption during a gaming session that prevents the outcome from being determined, 60he reserves the right to void the round in question and refund the wager to the member's account.
• Minimum and maximum bet limits for each game are displayed within the game interface and are subject to change from time to time.
• The use of any automation software, bots, or third-party assistance tools during gameplay is strictly prohibited and may result in immediate account closure.

Permitted & Prohibited User Conduct

As a member 60he, you agree to use the platform in a responsible, lawful manner that is respectful of other users. The following behaviours are strictly prohibited:

• Registering more than one account or assisting others in doing so.
• Providing false information or assuming another person's identity during registration or verification.
• Engaging in any activity related to money laundering or the financing of illegal activities.
• Exploiting technical vulnerabilities or software glitches to gain an unfair advantage.
• Colluding with other players ("collusion") in live games to gain an unfair advantage.
• Using a VPN, proxy, or any other masking technology to access the platform from a restricted region.
• Harassing, threatening, or engaging in any form of abuse towards 60he customer support staff.
• Publishing or sharing 60he's copyright-protected content without prior written permission.

Any breach of the above rules may result in actions including an official warning, temporary suspension, permanent account closure, and/or appropriate legal action.

Account Suspension & Closure

60he reserves the right to suspend or close any member's account at any time for reasons that include (but are not limited to):

• Suspected fraud, money laundering or other illegal activity.
• Violation of any part of these Terms & Conditions.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Requests from law enforcement authorities or competent regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months with no login activity.

If an account is closed for reasons unrelated to fraud, any real-money balance (excluding bonus funds) remaining in the account will be refunded to the member via the original payment method. Bonus funds that have not met the wagering requirements will not be returned.

Members may also close their own account at any time by contacting 60he customer support. Self-closure requests will be processed within 48 hours.

Data Protection & Privacy

Collection, storage and processing of members' personal data 60he conducted in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and our Privacy Policy, accessible at Privacy Policy page.

In summary, 60he is committed to:

• We will never sell, rent, or disclose members' personal data to third parties without your explicit consent, except where required by law.
• Storing all data with 256-bit SSL encryption and appropriate technical security measures.
• Granting you full rights to access, correct, or request the deletion of your personal data.
• Using your data only for the purposes stated in our Privacy Policy, including account management, identity verification and service-related communications.

Liability Limit

60he provides its platform "as is" without any express or implied warranties regarding fitness for a particular purpose or uninterrupted availability.

• 60he is not liable for any financial losses arising directly from a member's gambling activity — such risks are assumed entirely by the member.
• 60he is not liable for internet service disruptions, device issues or circumstances beyond our control (force majeure) that affect your gaming experience.
• 60he's maximum liability to any member for any claim arising from use of the platform is limited to the total amount deposited by that member in the 30 days preceding the claim.
• 60he makes no guarantee that playing on our platform will result in winnings. All games carry financial risk and outcomes are determined at random.

Responsible Gaming

60he takes responsible gambling seriously and is committed to helping our members maintain control over their gaming activity. Our platform provides a range of self-control tools that can be activated directly from your account settings:

• Deposit Limit: Set daily, weekly or monthly deposit limits to keep your entertainment spending in check.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Play Time Limits: Set a time limit for your gaming sessions and receive automatic reminders when the limit is approaching.
• Gaming Break: Take a break from play ranging from 24 hours up to 6 months — your account will be temporarily blocked with no login access.
• Self-Exclusion: The option to permanently self-exclude from the 60he platform if you feel your gambling activity is getting out of control.

If you or someone you know is showing signs of a gambling problem, please seek professional help. Further information is available at Responsible Gaming page us.

Governing Law & Jurisdiction

These Terms & Conditions are interpreted and governed in accordance with the applicable laws under the jurisdiction that 60he operates and is licensed. Any disputes arising from or in connection with these Terms & Conditions or the use of the 60he platform must first be resolved through the process established by our regulatory authority before any legal action is taken.

For members in Malaysia, all official communications regarding disputes must be submitted in Bahasa Melayu or English to the 60he customer support team. We are committed to resolving all disputes in a fair, efficient and timely manner.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, all remaining provisions shall continue in full force and effect, unaffected by the invalidity of that provision.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions 60he, our support team is available to assist you 24 hours a day, 7 days a week in both Bahasa Melayu and English.

• Support Email: [email protected]
• Live Chat: Accessible directly within the 60he platform once you log in
• Email Response Time: Under 2 hours for general enquiries, 24 hours for cases requiring further investigation

For formal complaints, please use the email channel with the subject line "FORMAL COMPLAINT" to ensure it is prioritised and resolved in a timely manner. All complaints will be investigated fairly and a written response will be provided to you.